Terms and Conditions
Distance Selling Regulations and order cancellation
Please take notice that although the Distance Selling Regulations
do not apply to bespoke products which are commenced immediately such
as printing, we are happy for you to cancel your order after submitting
it to us providing that the design, layout or print process has not
started. However, once the order is placed and processed, a cancellation
fee will apply to cover our time and costs in processing and charging
To cancel or amend an order, please IMMEDIATELY send an email to
firstname.lastname@example.org stating the order number and full details,
with the reason for cancellation. If the printing process has not
already started (our factory works 9am to 5pm, Monday to Friday
and reserve the right to commence work on your order immediately
upon receipt) we will confirm a refund, less our cancellation fee.
If design and layout work has commenced and a proof has been submitted,
we reserve the right to charge for the work involved up to the point
of cancellation notwithstanding that the design layout and artwork
process may have been offered without charge as part of the whole
Regretably, once the actual printing process has started, we are
unable to cancel any order or refund any payment.
Our only terms of payment are strictly payment in full upon placing
the order. For cancellation details, see above.
General terms and conditions
1. Agreement and liability
These Terms and Conditions comprise a binding contract between you
as an authorised user of the Centreprint website and Data Consultants
UK Ltd, Units 1 & 2 Lanesfield Drive, Wolverhampton. WV4 6UA
(trading as Centreprint Print & Mail and Centreprint
Online hereafter known as Centreprint) for the
supply of goods and services via this site, and including all digital
and litho printing services greetings cards, invitations, envelopes,
business cards etc with images and designs uploaded via the Internet
or sent to us on a CD/DVD or memory card. By using the site, you
agree to be bound by these Terms and Conditions, which also govern
all orders made via or in connection with the site. The offer and
description of these goods and services by Centreprint does not
of itself represent an agreement to accept an order in accordance
with these Terms and Conditions.
CENTREPRINT`S LIABILITY TO YOU IN RESPECT OF YOUR ORDER (INCLUDING
IN RESPECT OF DELAYED, CORRUPTED, DAMAGED AND LOST ORDERS) IS LIMITED
TO THE VALUE OF THE ORDER ONLY. IF THE IMAGES OR DESIGNS OR ARTWORK
THAT YOU SUBMIT ARE OF VALUE IT IS ESSENTIAL THAT YOU KEEP A COPY
SAFELY AS CENTREPRINT CANNOT GUARANTEE SAFE STORAGE OF YOUR FILE(S),
YOUR STATUTORY RIGHTS ARE NOT AFFECTED.
WE THEREFORE RECOMMEND THAT BEFORE SUBMITTING DIGITAL FILES OR
IMAGES TO US YOU RETAIN A COPY FOR YOURSELF TO USE IN THE UNLIKELY
EVENT OF YOUR IMAGES BEING LOST OR CORRUPTED. YOU SHOULD ALWAYS
RETAIN YOUR OWN COPIES OF ALL IMAGES UPLOADED OR OTHERWISE SUPPLIED
2. Delivery of printed matter
All printing will be delivered to the delivery address supplied
by you during the registration process. Time for delivery is an
estimate only and it is not a condition of this agreement.
Orders may be refused without explanation and entirely at the discretion
3. Colour matching
All digital or litho printing has to be carried out using the CMYK
printing process. RGB images and files supplied will be automatically
converted to CMYK before print and corresponsing colour and contrast
changes can be expected as is general throughout the printing trade.
Centreprint cannot guarantee the colour and contrast reproduction
of photographic or other images on the printing supplied by us generally
as compared to those on a computer screen or previously printed
on photographic paper.
All orders to be shipped within the UK and European Union are PLUS
UK Value Added Tax at the current UK rate. Postage and packaging
where appropriate may be listed separately and in accordance with
UK law attracts VAT at the current rate. Centreprint shall not be
liable for any other taxes or duties that may be imposed upon you
and for which you will remain fully responsible.
Prices and specifications are subject to change without notice.
The purchase price is payable in advance by credit/debit card.
We reserve the right to refer to your credit/debit card provider
and any other credit reference agency or bank.
5. Returns and cancellations
When placing orders for goods and services on the Internet or by
mail order you would generally have the right to cancel your order,
free of charge, by giving notice within 7 days of the order. However,
this does not apply where the service ordered is bespoke and commenced
immediately. You hereby consent to Centreprint commencing work immediately
and as such you will not have a right to cancel your orders. We
will, naturally, do our best to stop producing an order if you contact
us quickly. Due to the personalised nature of all printing services,
we are unable to offer refunds on these items, save where we are
required to do so by law. Products deemed to be faulty should be
returned within 28 days of receipt. Your statutory rights, and section
1 above, are not affected by this section 5. If you have any questions
please contact Centreprint, Units 1 & 2, Lanesfield Drive, Wolverhampton.
WV4 6UA or email us at email@example.com.
Your statutory rights are not affected by this clause 5.
Centreprint will use all reasonable endeavours and the secure encryption
to prevent any breaches of security including credit/debit card
details provided by you and further to use all reasonable endeavours
to ensure that any Centreprint supplier/sub-contractor or agent
exercises the same standard of care similarly to prevent breaches
You are solely responsible for the security and use of any user
names and passwords needed to access the service or any part of
it. Any use of your account with your password will be deemed to
be made by you (and you will be responsible for all such use including
all images uploaded using your password).
Centreprint reserves the right without notice to suspend or alter
the operation of its services at its sole discretion and without
reason. In such circumstances notice will be provided wherever possible.
You warrant and undertake that you are at least 18 years of age
and the authorised owner of the credit/debit card details which
you supply to Centreprint.
9. Illegal use
You warrant that you will not use any of our services for any fraudulent
or illegal purpose and that you will not submit any image that:
(a) is unlawful, pornographic, indecent, defamatory, offensive,
obscene, otherwise objectionable or harmful to (or which depicts
harming) children in any way; or
(b) would constitute, assist or encourage a criminal offence, violate
the rights of any party, or that would otherwise create liability
or violate any local, state, national, or international law; or
(c) infringes any patent, trademark, trade secret, copyright or
other intellectual or proprietary right of any party; or
(d) Use the service to transmit or invite access to any images
described in paragraphs (a) through (c) above.
and you accept and undertake that you will be liable for any action
taken against Centreprint in relation to such activities and will
fully indemnify Centreprint against all actions, claims, demands
or costs which may arise as a result.
10. Right to decline
Centreprint reserves the right to decline to print or return any
image without giving a reason.
11. Intellectual property rights
You warrant that you are the owner of the copyright in any material
that you send to us for reproduction.
Where you utilise any 3rd party images and materials on the website
you will not have any ownership rights in those images and you may
not reproduce or copy these in any way.
Without prejudice to clause 1 (general liability statement) or clause
5 (returns) above, Centreprint`s liability to you shall be limited
to the sum of £50 for any one incident or series of related
incidents and up to a total of £100 for all incidents in any
period of twelve months.
Without prejudice to clause 1 (general liability statement) or
clause 5 (returns) above, Centreprint shall not be liable for any
economic loss, profits or anticipated savings, any loss of goodwill
and reputation or any loss of data or any consequential loss as
a result of breach of contract and/or negligence.
Your statutory rights are not affected by this clause 12.
13. General provisions
Nothing in these Terms and Conditions shall confer on any third
party any benefit or right to enforce any term of this Agreement.
The Contracts (Rights of Third Parties) Act 1999 shall not apply
to these purchase terms.
These Terms and Conditions form the entire agreement between you
and Centreprint and supersede any oral or written communication
agreements or other representations. Centreprint reserves the right
to add or change these Terms and Conditions at its sole discretion
at any time without prior notice (but this will not affect accepted
orders which remain uncompleted at the time).
These Terms and Conditions are governed by the laws of England
and are subject to the jurisdiction of the English Courts.
You should ensure you have read and fully understand these terms
and conditions before submitting your order. If you have any questions
please contact us.
Data Consultants UK Limited trading as Centreprint, Centreprint
Print and Mail and Centreprint Online
Registered Office: Units 1 & 2 Lanesfield Drive, Wolverhampton.
Registered in England Number 3854337.
Notified under the Data Protection Act 1998.